Customer Service Staff


Level A Professional Group Published: February 2, 2018
Job Type
Category
Region
Peterborough and the Kawarthas

Description

We are looking for experienced individuals to fill various Customer Service positions in the Peterborough area.

Successful candidates will have administrative experience with outstanding Customer Service skills. Must be highly responsible, energetic, friendly and detail oriented, with proficiency in MS Word and Excel.

Duties and Responsibilities:

  • First point of contact – Telephone and greeting public at front desk
  • Processing of Daily Mail and preparing of Bank runs
  • Input Data and Update Databases as required
  • Administration projects utilizing Microsoft Office Suite
  • Highly confidential email correspondance
  • Greeting walk in customers
  • General office duties; laminating, printing, formatting
  • Ensure that the needs and expectations of customers are met if not exceeded
  • Answering phones and making calls as required
  • Filing and organizing paperwork as needed
  • Organizing work flow within the office
  • Scheduling experience an asset
  • Experience with Bookkeeping tasks is an asset

Skills and Abilities

  • Maintain high level of accuracy and confidentiality
  • Stress management, analytical, decision making and problem solving skills
  • Time management and effective organizational skills
  • Proven ability to work well both independently and part of a team

Qualifications:

  • Customer service and team-oriented individual with an attention to detail
  • Strong computer skills in MS Word and MS Excel
  • Excellent communication skills
  • Must be highly motivated.
  • Must be a strong multi-tasker, and must excel at coping with conflicting priorities and deadlines
  • Minimum 50WPM
  • Able to handle a minimum of 5 phone lines
  • High Detail and Accuracy
  • Vehicle an asset
  • Executive Admin or Medical Admin experience a bonus
  • Able to build relationships and credibility quickly

Please submit resumes in MS Word format. All applications will be considered, however we regret that only qualified candidates will be contacted for interview. Some applicants who qualify for other positions may still be contacted.

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